Negotiating is about resolving differences. People who can master the process of negotiation can save time and money, develop a higher degree of satisfaction with outcomes, and earn greater respect in their communities when they understand how to negotiate well.
Negotiating is a fundamental fact of life. Whether you are working on a project or fulfilling support duties, you need at least a basic comfort level to negotiate in any situation. This module includes techniques to promote effective communication and gives you techniques for turning face-to-face confrontation into side-by-side problem solving.
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