We have numerous interactions throughout the course of day — it is reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, over the phone, or through virtual means, there are things that you can do to ensure that the conversation goes smoothly.
This module will suggest some tools you can use to manage difficult conversations and get the best possible results out of them.
After a purchase, please allow 1-2 business days for a Business SA staff member to contact you with access details.
