Conflict Resolution for the Workplace Training Course

Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development.

However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships.

This two part course will help you:

• understand what conflict is and how it can escalate
• understand the types of conflict and the stages of conflict
• understand the potential outcomes of conflict
• recognise the five most common conflict resolution styles and when to use them
• increase positive information flow through non-verbal and verbal communication skills
• develop effective techniques for intervention strategies
• become more confident in your ability to manage conflicts to enhance productivity and performance.