Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay.
This course will help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard.
The course will go through some elements of customer service and sales skills.
After a purchase, please allow 1-2 business days for a Business SA staff member to contact you with access details.
