Customer Service - Recorded Webinar
45-minute on-demand webinar
For staff members who provide service to customers
Webinar outline
This webinar outlines what exceptional customer service is and how maximising effective communication and listening skills is essential to building rapport and positive customer engagement. Learn how to respond effectively to the needs of customers and how to turn complaining customers into advocates. Note that this webinar has a retail industry focus.
Who is this webinar for?
This course is for anyone who works with customers in the course of their work.
Duration
45 minutes
Cost
$65.00 (inc. GST)
After a purchase, please allow 1 – 2 business days for a the South Australian Business Chamber staff member to contact you with access details.
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