Mastering Workplace Communication - Training Course

1‑day course for all employees in an organisation

This course can be delivered on-site at your premises, or at one of our training facilities.

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Course outline

Effective communication is the heart of every successful business. It boosts employee engagement, productivity, morale, and satisfaction. It is important for team collaboration and co-operation. Using good communication practices will help to drive better results.

This program is designed to provide participants with a comprehensive understanding of the importance of effective communication, a deeper understanding of themselves and others and equip them with the practical skills to enhance their interpersonal communication and maintain successful workplace relationships.

    Topics covered

    • Gain insights into communication and various communication styles.
    • Deepen your understanding of yourself and others. (DiSC)
    • Understand the impact of visual, verbal, and vocal communication.
    • Recognise the importance of listening.
    • Understand how questioning techniques can enhance communication.
    • Understand how to give and receive feedback.
    • Use the power of silence.
    • Apply strategies to overcome communication breakdown.
    • Improve your message clarity.
    • How to identify and close communication gaps and barriers.
    • Be an assertive communicator.
    • Being confident in your communication and building rapport and trust in your team.
    • Use the power of positivity to communicate with influence.

    Who is this course for?

    This course is for all employees.


        1 day

        Training delivery

        This training is delivered on request for your organisation. It can be delivered on site at your workplace or at our training facilities. Please submit a training enquiry further information.

        Our Training lead

        Cindy Jackway

        Training Manager

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        The South Australian Business Chamber

        Contact us about training

        Please submit the enquiry form below and a member of our team will get in touch with you.