We all know how frustrating it is to be put on hold when calling a business or organisation, only to be met with silence or bad elevator music. To create a better customer experience and benefit businesses, Telemall Communications creates bespoke, scripted on-hold messaging and in-store music.
Telemall Communications services a range of local, national and international clients from your neighbourhood medical centre to major banks and retailers, and has been doing so for more than 30 years. It even produces the South Australian Business Chamber’s on-hold messaging, updated quarterly in line with our campaigns, events and services.
Telemall Communications works with businesses to find out what information they want to communicate and creates tailored on-hold messaging which informs, educates and updates customers on things the business does or services it provides. Everything is produced in-house from its Stepney studio by local voice-over artists, producers and editors.
The in-store radio experience is becoming an increasingly popular business marketing and advertising tool and Telemall Communications has seen a significant growth in this area in the last five years.
In this week’s member profile video, we chat with group relationships manager Tom Hastwell about the benefits of on-hold messaging and in-store music for businesses:
